Chatbots use multiple choice, AI Agents love conversations.
Live chat’s take on average 48 seconds to respond, often asking repetitive questions that can frustrate users. AI Agents are exceptionally fast to respond, providing a much better user experience.
Mitchell is a Certified SAAS channel expert for both our Karrier Web 3D™ and PENDULUM AI Agent™ solutions. A PENDULUM AI Agent™ can be managed on any cloud or in-location environment. Built on technology similar to self-driving cars, AI Agents are an effective way to expedite qualified leads to your team of experts.
Chatbots can deliver reactive customer service, AI Agents offer proactive customer service and engage in conversations with real-time responses. They perform well with repetitive tasks, such as welcoming and assisting customers, looking up products and services, processing payments and more. AI Agents can handle most entry-level customer service actions and escalate the conversation to qualified experts on staff. PENDULUM AI is advancing the science of automating customer service.
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